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Two-Step Approach to Resolving Conflicts
Do you approach difficult people with an open mind?
Deadrick Leonard, foster youth advocate, entrepreneur and speaker, believes in an empathetic approach to dealing with difficult people. Instead of focusing on what’s difficult about the person or situation, Deadrick suggests, “Try to understand what is making him or her difficult and what his or her intentions are.” By positioning yourself as an empathetic listener, you open up the door to a deeper level of understanding and teamwork within the situation. Deadrick’s second tip is to step back and remove your emotions from the situation. By pulling back your emotions, you’re able to respond logically rather than react emotionally.
Deadrick Leonard is a Global Transformational Speaker, entrepreneur, advocate for foster and homeless youth, youth minister, and entertainer who doesn't mind sharing his messes in exchange for your education, empowerment, and entertai...
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