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People Don't Wash Rented Cars – Ownership Changes Behavior
Do you think like an owner or an employee?
We need to help our team feel the ownership of what you are doing together.
Question number three, "Why don't they care like I care?" I guarantee you, in your area, there are times that you as a leader wonder, "Why don't the people around me see it?" I'm walking through the parking lot and there's trash there and three staff members just walk by the trash and they didn't even see it or maybe they saw it but they didn't care enough to pick it up. It could be internal values where you see sloppy spending, where someone on staff says, "Well, if we don't spend it, we won't get the budget next year," and so they make an unnecessary expenditure playing some kind of budgeting game and internally you're going, "That's contrary to our values. Why don't they see that?"
Any time you're tempted to ask, "Why don't they think like I think? Why don't they see what I see? Why don't they care like I care?" we have to take responsibility and realize because we're the leader and we haven't equipped them to do it. It's because we're the leader and we haven't trained them to see what we see, think like we think, or care like we care. What some people call it is they call it the "curse of knowledge."
Here's the thing, the reason you're here is because you're really good at something, you're very, very gifted, you're talented. You've spent months or even years honing a particular set of skills and so when you look around, it's very difficult for you to imagine that other people don't understand something that you naturally understand. You think, "I don't understand why they don't see it." The reason is because you have so much knowledge about it that it's hard to go 10 steps back and even start where you were years and years ago. Very hard to imagine someone else not knowing it.
So instead of blaming them for not knowing what we know, we have to take responsibility for helping them know what we know. One of our top goals is to lead our staff and volunteers to think like owners rather than employees. Now, this is not in any way to downplay the importance of employees. In fact, if anything, what it's meant to do is increase the importance of the employee mindset because great businesses are always built on great employees. So what we want to do is make our employees think even higher and not just like a typical employee but like a great one with an owner mindset.
What's the difference? Very simply, a regular employee works for the business. A good owner works on the business and there's a big difference. Not just working for, but I'm working on it. Employees, when it comes to money, employees spend money. Owners do something different. They may be spending it, but it in their mind, they're actually investing. Employees spend, owners invest.
"I'm investing in advertising and it's going to bring a return. I'm investing in training because it's going to make my team better and it's going to bring a return. I'm investing in this building because it's going to bring a return." Employees spend. Owners, though, the same transaction is in a different category in their mind, they're investing in their business. Employees, an average employee or a below average employee is going ask, "What's best for me? It's all about me." A good owner is going to ask, "What's best for the organization? What's best for the business?"
As the Senior Pastor of LifeChurch.tv, Craig provides leadership and guidance for the church as a whole. Following a vision God gave him for a different kind of church, he and a handful of people launched LifeChurch.tv in 1996.<...
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