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Listening Affirms Others’ Frustrations
Are you using listening as a tool for empowering others?
Carla Harris, vice chairman and managing director of Morgan Stanley, explains why listening is critical in moments when a leader is faced with someone who’s frustrated.
“Trust me, when you demonstrate, ‘I'm here, I'm listening; I am all yours 100 percent,’ you're going to get something,” shares Carla. “And you're going to get something out of that conversation that will give you the clue as to what you need to get that person either back on track to feeling good about producing.”
Watch the video to learn more from Carla about the power of listening.
Or they may give you an idea that they were too scared to give to you that you may say, "Well, you know what, that's a great idea. Why were you sitting on that? Why didn't you tell me? Well, let's go with that. Let's try that." And give that person a moment of affirmation and therefore, empowerment.
As vice chairman, managing director and senior advisor at Morgan Stanley, Carla is responsible for increasing client connectivity and penetration to enhance revenue generation across the firm. In her 30-year career, Carla has had exte...
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