Listening Affirms Others’ Frustrations

Are you using listening as a tool for empowering others?

Summary
Transcript

Carla Harris, vice chairman and managing director of Morgan Stanley, explains why listening is critical in moments when a leader is faced with someone who’s frustrated.

“Trust me, when you demonstrate, ‘I'm here, I'm listening; I am all yours 100 percent,’ you're going to get something,” shares Carla. “And you're going to get something out of that conversation that will give you the clue as to what you need to get that person either back on track to feeling good about producing.”

Watch the video to learn more from Carla about the power of listening.

When you are trying to get to the best outcome, and especially if you see one of the folks that's working with you, they're frustrated, then you need to pull them aside and take some time to just listen. It may be work-related. It may be about your leadership style. It may be about something else that's going on in their lives. But trust me, when you demonstrate, "I'm here, I'm listening; I am all yours 100 percent," you're going to get something. And you're going to get something out of that conversation that will give you the clue as to what you need to get that person either back on track to feeling good about producing.

Or they may give you an idea that they were too scared to give to you that you may say, "Well, you know what, that's a great idea. Why were you sitting on that? Why didn't you tell me? Well, let's go with that. Let's try that." And give that person a moment of affirmation and therefore, empowerment.
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Carla Harris

As vice chairman, managing director and senior advisor at Morgan Stanley, Carla is responsible for increasing client connectivity and penetration to enhance revenue generation across the firm. In her 30-year career, Carla has had exte...

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