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Lessons From the Restaurant Industry
See a problem; solve a problem.
After working in restaurants for more than 20 years, Graham Cobb, now president and CEO of the Greater Bentonville Area Chamber of Commerce, shares two lessons he learned through his experience in the foodservice industry:
1. Every role is integral to supporting the customer.
2. If you see a problem, take the initiative to work to solve it.
Hear Graham share more about these two lessons in the video above.
- Every role is integral to the success of a company.
- Take on problems before bringing them to someone else.
- Be willing to serve at any level of your organization.
Beyond that, it taught me that if you see a problem before you tell me about it, you better be walking toward that problem to do something about it. It starts with service, it starts with being willing to wipe down a table, it starts with being willing to refill a glass or sweep the floor. And I believe that to be true in the pizza world as much as it is in the chamber world or in a Fortune 500.
Graham Cobb stank at sports so he played in punk rock bands to learn teamwork. He spent 20-plus years earning a Ph.D. in pizza before heading to Arkansas Business to learn how to engage an audience with content in order to find custom...
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