A Leader’s Actions Determine Organizational Values

Do your actions communicate your organization’s values?

Summary
Transcript

Shane Jackson, president of Jackson Healthcare and author of “Fostering Culture: A Leader's Guide to Purposefully Shaping Culture,” explains why a leader’s actions speak much louder than words when it comes to organizational values.

“One of the most dangerous things you can do as a leader, and any organization can do, is say… ‘Here's what we value,’ and then exhibit behaviors that demonstrate to everyone that those are not actually the values that drive you,” shares Shane.

Watch the video to learn more about this and to hear Shane explain why hires refine culture, but fires define it.

One of the most dangerous things you can do as a leader, and any organization can do, is say, "Here are our corporate values." You know, we like to put these on posters, on walls, and frame them, and all sorts of things, and say, "Here's what we value," and then exhibit behaviors that demonstrate to everyone that those are not actually the values that drive you.

People know what you value whether you tell them or not. The reason they know it is because they see what you do, and your actions and your decisions are a direct reflection of your values. And so, if you want to lead a great organization that has great culture, that has high alignment of values and beliefs and those sorts of things, you have to be really, really purposeful about communicating what those things are and then behaving yourself in a way that's consistent with them, but then also enforcing that with your team.

One of the things I talk about in the book is this concept that hires refine culture. The people that you hire, that bring in, they have a little different values, a little different beliefs, or the way they interpret is a little bit different. That continues to refine your culture. Fires define culture, and especially when you have to terminate someone because they exhibited behavior that's contrary to your values. You've got to make sure people know that.

My HR friends don't like that. My HR department goes crazy when this happens. But people have to understand that we are going to measure whether or not we're behaving consistently with our values, and then that is the determinant of your success in this organization.

If you do that, you're going to continue to, first of all, attract people that are really in love with your values and identify with your values because they are going to know that it's real, and it's going to help grow that within your organization.
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Shane Jackson

Shane Jackson is president of Jackson Healthcare, a family of 17 companies and 1,300 associates specializing in temporary and permanent healthcare staffing. Since taking the role in 2013, he has consistently led the nearly $1 billion ...

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