Have you ever wondered why employee engagement is important?
The Ritz-Carlton is known for its outstanding service and incredible employee engagement. Listen to Diana Oreck, Vice President of the Ritz-Carlton Leadership Center tell a story of an employee going above and beyond for a guest and why employee engagement is so important in today’s workplace. If you’ve ever pondered why employee engagement is important and decided it’s because they’ll be easier for managers to deal with, you’re not thinking hard enough.
Takeaways:
Talk about the how of work and talk about the why of work.
Engaged employees can derail an issue and provide heartfelt resolutions.
Make personal connections with others.
