How One Conversation Can Change a Person’s Life

What difference can one conversation make to those you lead?


Robbi Crawford—professional mentor, sociologist, speaker and author—discusses the impact one conversation can have on a person’s life.

“One conversation can turn a person around,” says Robbi. “Sometimes you just need to sit down and have a face-to-face conversation and listen; listen carefully to not only what they're saying but what they're not saying.”

Watch the video to learn how saying something as simple as, “I see you; I hear you; you matter,” can have a profound effect on a person.

One conversation can turn a person around. I mean one of my heroes is Leo Buscaglia, and there is actually a quote where he kind of says that: that we don't understand the power in that. By just listening, one touch, listening to someone, he says a couple other things and how it can turn a life around. That's one of my favorite quotes and I just absolutely love the fact that we have that power through just listening sometimes. Just saying, "I see you, I hear you, you matter”—that can change a person's life. There are several examples I have where it may have just been one conversation. Maybe an hour conversation.

There was one young lady that came to me, recently graduated, probably about two or three months ago and we had a conversation. "Who you want to be, what you want to do, what you want to contribute," all of that is really important. And it was so interesting. I wished that I have had a camera to like take her face. Because the whole time she was like… it was like she had not heard some of these things or been asked some of these questions. And you could tell the wheels were turning. She was like mentally munching on it and kind of heartfully marinating about it and trying to figure out… just really wanting to reflect and see, "How is this kind of really applying to me?"

And so I asked her a few questions and after the hour she left. But before she left she says, "Wow, this was really great. You asked me a lot of things that no one has ever asked me before." And she asked the question specifically, "Why don't they ask us these questions in college?" I was like, "I don't know. That's why I'm asking you these questions." And so she went off for about a month or so and we kind of kept in touch via text message now and then. Then she sent me an email. I really want to read her statement word for word to you because this is just one of many that I've received from students.

She says, "I want to thank you for your time and energy during that life-changing session. I can happily say that I have found a job. More importantly I have found my purpose. I cannot imagine the beginning of this adult journey without the counseling session that you so graciously encouraged me to attend."

Those kind of things warm my heart. And is from sometimes just one big conversation. There may be some little texts here and there, but that to me is so cool because it just represents that sometimes you just need to sit down and have a face to face conversation and listen; listen carefully to not only what they're saying but what they're not saying.
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Robbi Crawford

Robbi Crawford, Professional Mentor, Sociologist, Speaker and Author, is a former college professor and fierce advocate of today's college student. She's the founder of BrijBrand, an inward-bound hub of services and products designed ...

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