How Do You Lead a Diverse and Inclusive Culture?

Diversity and inclusion are not the same thing.

Summary
Transcript

Marilyn Tam—leadership consultant, author, and former executive at Aveda, Nike and Reebok—explains the difference between diversity and inclusion.

“Diversity is a word that people banter around a lot, and the next word is inclusion,” says Marilyn. “The two words are very different. Diversity means that there's different little pieces. Inclusion is when you really honor the different little pieces.”

Watch the video to learn more from Marilyn about how to lead a diverse and inclusive culture.

I work a lot with different large organizations, corporations, even governments, on diversity. And diversity is a word that people banter around a lot, and the next word is inclusion. Actually, the two words are very different. Diversity means that there's different little pieces. Inclusion is when you really honor the different little pieces. There's a conflicting message between, “Oh, you should be yourself. But no, you have to fit in.” So it's very confusing, especially for people who already feel threatened that they are not like the model employee. They will never come out and be their whole selves because they feel like it doesn’t fit.

So, that's why the word "inclusion" is so important as to honor everybody, we have to honor each person's uniqueness and also show how we can bond together as one whole picture. And so that's really the whole-person concept, is to make sure that we're not talking about diversity, we're talking about inclusion. The first thing you need to do is have curiosity, no judgment. Curiosity, very different. When you're curious, then you open up yourselves and the other person feels safe enough to share who they are. From that place of openness, of sharing, how there are pieces where you fit. Well, there is a bridge. And where there are complementary skills, maybe not competing skills, complementary skills where the opportunities where some of the pieces are more than the whole. And that's really, where we get into a place of being stronger.
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Marilyn Tam

Marilyn grew up as an abused and neglected child in Hong Kong, and left home as a teen to come to America alone. Following her life mission, she achieved international business and humanitarian success. She now helps people and organi...

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