Are you allowing emotions in the workplace?
Keeping things “professional” is not something Lisa McLeod, author of Leading with Noble Purpose, agrees with allowing emotion in organizational culture. In fact, she believes that removing emotion from business is a negative.
“Let's get real. If you want passionate customers who care about your organization, you have to have passionate employees,” Lisa declares.
Watch this video to hear more from Lisa about the importance of embracing emotions in your workplace.
It's so funny. Whenever I hear people say, "Well, let's not get emotional here," I've come to realize they mean one of two things. One, please don't be angry at me, or two, please don't cry in my office because I don't know how to handle that. But the reality is if you want to have a really successful business, you've got to get emotional. Logic makes you think. Emotion makes you act.
Do you know I never hear a CEO say, "Gosh, if there is one thing I could change is I wish my people didn't care so much," or, "Gee, I wish my people weren't so just dedicated to their customer"?
And so, we have to acknowledge that people are going to bring their whole selves to work, and that includes emotional ups and downs. That doesn't mean you have to have a high drama workplace by any stretch of imagination, but if you think about how you feel, and I'm using that word "feel" very intentionally, think about how you feel when you go into a place where the people are passionate versus they're not.
And I can tell you, I live in Atlanta and we've got a great example right here. I go into a Chick-fil-A and it feels different than any other place I go into. You see, when people have that feeling, all the behaviors that you want as a leader start to line up. And so, we have this idea that we're going to ignore emotions in the workplace, No. Emotion is what we need to reach in, grab, harness, and leverage, because emotion is the key to becoming a top-tier company.
Lisa McLeod began her career at Procter & Gamble, where she was a sales leader, sales managers, and sales training. She went on to become the Vice-President of Vital Learning --an international training company - before founded he...
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