Emotional Maturity at Work

Active listening is key.

Summary
Transcript

In this backstage interview from Leadercast Women 2019, Susan Packard, co-founder of Scripps Networks Interactive and former COO of HGTV, explains what emotional maturity looks like in the workplace. 

“Emotional maturity looks like respect [and] civility,” shares Susan. “It would look like shared humanity. People interacting with one another in a way that was respectful. And still having fun, still enjoying what they were doing.”

Watch the video to learn about emotional maturity, active listening and the power of pausing.

Emotional maturity looks like respect, civility. It would look like shared humanity. People interacting with one another in a way that was, as I said, respectful. And still having fun, still enjoying what they were doing. This is not a serious thing, but there's a foundation that underlies it of listening, really active listening to one another, and being willing to put your phone down to do that. And being willing to accept other people's differing opinions as a way for you to grow more, you know, get stronger, become more of a leader.

Listening is one of those things that's very important to that. Instead of jumping on somebody's sentence, instead of interrupting. To really try to absorb what they're saying so that you can respond in a thoughtful way.

Another thing is, you know, pausing is an important practice. None of us want to do that. We all want to just run, and you know, get to the next thing and tackle the next thing. But sometimes when you pause, you can really absorb, not only what somebody is trying to say to you, but it helps with how you communicate. Everything from your words to your carriage to your sort of physical mannerisms, all of those things instead of rushing to take a breath and to pause.
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Susan Packard

Susan Packard is co-founder of Scripps Networks Interactive (SNI) and former chief operating officer of HGTV. She enabled HGTV to become one of the fastest-growing cable networks in television history. Susan was the second employee of...

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