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Dealing With Difficult People
Sometimes it’s not the work that makes a job hard, it’s the people. We’ve all been there before: You come into work positive and ready to take on the day only to get your optimism crushed by a difficult person in your office. Whether it’s a difficult boss, patient, customer or friend, we all deal with someone who can be less than understanding. This is why it's crucial to learn how to handle situations with difficult people, especially if you work alongside them every day.
As leaders, learning how to manage and guide those we find to be difficult can be one of the biggest challenges we face. It requires good communication and conflict-resolution skills. Not only that, but people also look to us to help others get along.
In these videos, we dive into how to communicate with a variety of personality types, so no matter what type of personality you have, you can learn the best way to interact with people who see things differently.