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Customer service—the provision of service to customers before, during and after a purchase or transaction—can make or break an organization. It can be the determining factor for why consumers choose you over your competitors… or vise versa. You can have the greatest product on the market, but if customers have a bad experience with you, they’re unlikely to continue doing business with you.
In an age when most consumers look at online reviews before making a purchase or trying something new, it should come as no surprise that customer service is not only a critical leadership skill but essential to an organization’s bottom line. Leaders and their teams must take care of a customer's needs by providing and delivering professional, helpful, high-quality service and assistance before, during and after the customer's requirements are met.
Watch the videos below for leadership insights on customer service.