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Ms. Diana Oreck is a Certified Hospitality Trainer (CHT) and an international advisor in corporate culture, branding, leadership, employee engagement and legendary service. She has over 30 years of experience in the hospitality industry and over 10 years of service with The Ritz-Carlton. Throughout her career, she has held many senior positions including Director of Training, Director of Quality Improvement, and Senior Vice President of Franchise Services. Diana Oreck is an award-winning training and development expert. She played a key role in The Ritz-Carlton achieving a No. 1 ranking in Training Magazine’s Top 125 companies. She was also named one of the “Top 100+ people in Learning and Development” by Leadership Excellence magazine in 2008, and she was named “Professional Woman of the Year” by the National Association of Professional Women (NAPW) in 2012. Diana currently sits on the Credit Suisse Business School Advisory Board and The Kingston Healthcare, Inc. Board. She also participates in Training Magazine’s “Training Hall of Fame.” Diana was educated in Mexico, England and Switzerland and is fluent in English, Spanish and French. She is an avid reader and lives in Washington, D.C. with her husband Charles.